"Humans create systems all the time...How well any of these systems function, how effective and efficient they are, often comes down to how well the parts cooperate to support the aim."

Past posts include many thoughts that age well. Here are the 20 most popular post on our blog this year.

Bill Bellows looks at "step changes" and how they relate to quality.

One of the most pre-eminent philosophers in the world, Alasdair MacIntyre cites Deming at length in his 2016 book, Ethics in the Conflicts of Modernity.

Bill Bellows discusses using the Deming approach to turn things around - whether prompted by a crisis or an essential effort in an organization’s continued success.

George Box shared a presentation on Rethinking Statistics for Quality Control at our 2008 Deming Institute Conference in Madison, Wisconsin.

Dennis Sergent explores the strong correlation between quality and ethics.

To succeed over the long term, organizations must seek not to satisfy customers but to delight them.

Bill Bellows talks about lean management within the (oft-overlooked) larger context of the Deming Philosophy.

Change is difficult in most organizations. Most often the process should start by using the PDSA cycle.