In this guest post, John Hunter uses his recent frustrating customer service experience to explore why Deming's approach to customers, continual improvement, and determining your AIM is better for everyone.

In this guest post, Ed Baker describes how the Deming philosophy is a unique and all-encompassing way of thinking. Unlike TQM, Six Sigma, Lean Manufacturing, and other programs promoted to improve quality and productivity, Deming is not simply a checklist, program, or set of methods for managers.

“Deming helped me not be a victim of the system.” This is the second of two articles about Deming in education, based on an interview with David P. Langford. In this

In this guest post, John Hunter explores the problem of including - or not including - the impact of climate change in your long-term business plans.

Dr. Deming believed everyone is entitled to joy in work, and extended that to education as well. David P. Langford has worked to implement Deming in schools and education systems around the world, and in this first of two posts about his work, Christina Dragonetti relates how he got started and the impact of introducing the Deming philosophy - based on joy in learning - into classrooms.

In this guest post, John Hunter explores the questions management should ask when there's a failure or problem, rather than blaming an individual.

In this guest post, John Hunter focuses on how improving the quality of your products or services cuts costs.

New to The Deming Institute, Christina Dragonetti describes the beginning of her Deming journey, reflects on a previous employer's disaster when they only went halfway with Deming, and offers examples and tips for others early in their Deming journey.

In this guest post, John Hunter revisits a 2004 video of Russell Ackoff, and the lessons we can still learn from him.

In this guest post, John Hunter reviews the Systems Thinking for Civil Servants resource from the UK Government Office for Science and connects it to the Deming philosophy.